Clerk: Hi. How can I help you?

店员： 你好，需要帮忙吗？

Customer: I’d like to return these headphones.

顾客： 我想退一下这副耳机。

Clerk: What seems to be the problem?

店员： 请问有什么问题吗？

Customer: The left side isn’t working.

顾客： 左边不能用。

Clerk: Do you have the receipt?

店员： 您有小票吗？

Customer: Yes, here it is.

顾客： 有的，在这儿。

Clerk: Would you like a refund or an exchange?

店员： 您想退款还是换货？

Customer: A refund, please.

顾客： 退款就好。

Clerk: Alright, I’ll process that for you.

店员： 好的，我来帮您处理。

Clerk: The refund has been completed. You should receive it back to your bank within three to five business days.

店员： 退款已经处理完成，三到五个工作日内会退回到您的银行卡。

Customer: Great, thank you very much.

顾客： 好的，非常感谢。